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Policies

+ Booking

All clients must book online. All service times include consultation and/or assessment and prep procedures.  All indicated times are booking times, not specific treatment time.

+ Cancellation Policy

If you need to cancel your appointment, please do so as soon as possible. We require at least 24 hours notice of cancellation to avoid a cancellation fee. This means any cancellation or re-booking within 24 hours of your scheduled appointment time will be charged a late-cancellation fee, equal to 50% of your scheduled service. 
 

If you no-show your appointment, a cancellation fee equal to 100% of your scheduled service will be charged. If we are unable to charge the cancellation fee to the card on file, you will be required to pay the cancellation fee before you will be able to book future appointments.


If you are late for your appointment, your application time may be cut short and you will still be charged 100% of the service. 


We cannot guarantee a full service if you are late. Clients arriving more than 15 minutes late may be asked to re-schedule if we can not accommodate you. Our 24 hour cancellation policy still applies and there will be a 50% charge of the originally scheduled service.

+ Payment

We accept cash (exact change), credit/debit cards (except American Express and international cards.) 


Prices do not include taxes or gratuities. 
 

Prices are subject to change without notice.

+Extensions From Another Lash Artist

We take pride in providing exceptional service and quality products. If you are coming to us with extensions from another artist, we require that you book an extended fill.


If we find that your extensions are not correctly applied or have other issues that would hinder our work, your extensions will need to be removed and you will need to have a new full set applied.

 

+ Cell Phones

For the duration of your service, it is important that you are able to lay still with your eyes shut. We kindly as that you put your ringer on vibrate. We understand that many of you have work, spouses, and children, things happen, and you may need to be reached during your appointment. We will do our best to accommodate you.

 

As a general rule though, if you need to take a call, we will stop your appointment until your conversation is over. This will cut into your application time and will not be extended. You will still be charged for 100% of the service.

+ Maintenance

Please remember that eyelash extensions are semi-permanent. This means that they are not indefinite without upkeep. Your eyelashes have three different stages of growth, with each lash being on a different cycle. Because of this, you will still shed lashes daily, usually 2-5 per eye. There is no way to tell what stage each lash is on at the time of application. For these reasons, regular maintenance is required to keep them looking full. Most clients will need a fill appointment anywhere from 2-3 weeks. This is dependent on many variables, including lifestyle and home-care. Also, remember that it is important to not only come in for maintenance, but also to follow directions for proper care of the extensions. If you do not maintain your lashes properly, the life of your extensions will be affected. 

+ Aftercare

It is important to keep your lashes clean. It is best to use a foaming eyelash cleanser that is formulated for the eye area.

 

Be gentle with your lashes. Excessive touching and rubbing of you eyes can cause premature shedding of your natural lashes and extensions. 

 

Be sure to dry your lashes by patting them with a towel or use a blow dryer on the 'cool' setting.

 

Brush your lashes only when they are dry. Use your finger from one hand to support the lashes from the bottom while brushing from the top with the other hand. Brush your lashes when needed but do not over-brush, this can cause shedding.

 

Do not use a mechanical eyelash curler on your lash extensions, this can cause damage.

 

Avoid products containing oil, on or near volume eyelash extensions.

 

Avoid sleeping on your face in such a way that it results in smashing your lashes. This will cause excessive fallout.

Maintain extensions with regular fill appointments to maintain fullness.

+ Refunds & Satisfaction

We do not offer refunds on eyelash extension services. If you don't absolutely love your lashes, we will exhaust all avenues possible to troubleshoot and remedy any issue you may have. We want our clients to have the absolute best experience with their lashes. Should you not love your new lashes, please reach out within 3 days of your original appointment and explain the results you are experiencing. We are happy to fix any errors if it is determined that your issues are due to application error or product fault. If we find that there are issues due to improper home care of your eyelash extensions we will gladly go over proper home care again but no complimentary fix will be offered. See Restrictions below.

 

**Concerns must be addressed and handled promptly in order to analyze shed patterns, address concerns, and come up with a plan to correct and resolve any issues so they do not continue. We must be notified within 3 days of your original appointment if there are any concerns with your lashes. Complimentary fix appointments must be completed within 1 week of the original date of your appointment. If a fix appointment is no-showed or cancelled within 24 hours of your scheduled appointment, you will no longer be eligible for a complimentary fix.

 

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